Question 1

Our Process

Accepted Answer

Our website development starts at $199. Currently, we are only offering website creation on the WIX platform. Our process is executed in 10 steps: ​ 1. The customer purchases a website type and signs our Terms of Use Agreement. 2. The customer submits the design questionnaire adding all pertinent information and images for their business (it is required that customers have a business name, logo, color scheme, slogan/tagline, and high-quality photos). 3. The customer emails businessdevelopment@hustle2business.net a Word Document with remaining website verbiage (product and or service names/pricing, descriptions, etc for each page along with photos). 4. Our design team reviews the questionnaire during business hours and asks any questions if needed.  5. Our design team begins on the customer's website after all information has been received and sends an email that confirms that we have started and an estimated turnaround date.  6. On the date estimated, our design team will reach out to the customer before the close of business with a developer link for the customer to review their website. 7. The customer has up to 72 hours to review the website and emails businessdevelopment@hustle2business.net a Word Document of all of the changes that are desired if needed. 8. The design team completes the 1 free revision within 48 hours of its receipt and transfers ownership of the website to the customer. The customer has 3 days to take ownership of the website before WIX expires the transfer. H2B can not undo this. 9. The customer reviews the back office training link in their email that they received automatically upon checking out to learn the administration actions for their e-commerce.  10. Our design team sends a digital exist consultation link to learn from you how we did!

Question 2

Communication Policy

Accepted Answer

We do not provide step-by-step updates throughout the design process. Once receive your order, we should have all the information we need to complete your order. Unless we need clarification on the order form, you will not be contacted by us until the first drafts are prepared for your review. This allows us to focus on designing, with as little distraction as possible. We understand this does not work for everyone and some clients prefer constant updates, however, purchasing a website from Hustle 2 Business confirms that you agree and understand our communication policy. There are no refunds once your order is placed on our site or after invoices have been paid.

Question 3

Turnaround Time

Accepted Answer

The estimated turnaround time for WIX website is 7-16 business days. The revision turnaround time is estimated at 1-3 business days. ​
DISCLAIMER: We do our best to project an accurate estimated turnaround and they DO NOT include weekends. Note turnaround times may vary depending on the complexity of the overall design request. Turnaround times may also be extended during a high volume of rush orders, or when we are running a sale. You may add rush service to your order at any time throughout the process for the additional $69. Just ask us for an invoice. Rush order ensures 3-5 business day turnaround time for first drafts as well as expedited revisions.

Question 4

Refund Policy

Accepted Answer

Please be 100% sure that our policies are a good fit for your business before placing any orders, and make sure you've reviewed all policies and Terms of Use. All payments are 100% non-refundable once the order is placed through our site or once an invoice is paid. Buyer's remorse is no exception to any policy. If you opt to dispute your payment(s) at any point throughout the process, you will lose the rights to all work completed, our contract will be considered null and void, and there will be no obligation to complete the agreed-upon services.    If you are feeling uneasy or concerned at any point throughout this process, please email us at businessdevelopment@hustle2business.net so we can come to a resolution. Please note there is no going back once a dispute is opened. Disputes take 90 days to resolve, even if the customer changes their mind and cancels the dispute. Once a dispute is initiated, we will provide your bank with a copy of our signed contract stating all fees are non-refundable. In case of wrongful/fraudulent dispute when all materials have been provided to the customer, we reserve the right to revoke all rights to your materials & seek legal action in accordance with our service contract. Please reach out if you have any questions or concerns throughout the process.

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2302 Parklake Dr. Ste 513
Atlanta, Ga 30345

info@hustle2business.net